Support

Email info@sharpensolutions.com. It goes to Gurjeet Singh, who built the app, and is answered by a person. Include your phone model and app version if it is a bug.

Delete your account and data

In the app: Settings → Delete Account. It is immediate and cannot be undone. It removes your account and everything our server holds for it: your name and email address, the subscriptions you track, the expiry dates kept for email reminders, your plan record and the push-notification token for your phones.

To remove only part of it and keep the account: remove a tracked subscription (open it → Remove from RenewKeep → Just remove it from RenewKeep), or turn off email reminders (Settings → Email reminders), which deletes every stored expiry date from our server straight away.

No phone to hand? Email info@sharpensolutions.com from the address you signed up with and ask for the account to be deleted. We delete it within 7 days and reply to confirm. Nothing is kept afterwards, apart from what Apple or Google hold about a purchase you made through their stores.

Your documents and their photos were never on our server, so there is nothing of them for us to delete. They live only on your phone: delete them in the app, or uninstall it, and they are gone. An encrypted backup file you saved yourself stays wherever you put it.

Before you write

My reminders did not fire

Check the schedule on the document itself (Reminders → Change) and your account default under Settings → Reminders. A document set to "No reminders" stays silent on purpose. Also check the phone has not muted notifications for the app.

I got a new phone — where are my documents?

They were on the old phone only, by design. Restore from your encrypted backup file with the passphrase you chose. If you never made a backup, the documents cannot be recovered by anyone, including us — here is why.

I hit the 10-document limit

The free plan holds 10. Premium removes the limit. The app warns you from 7 documents so it is never a surprise at the last one.

Billing and refunds

Subscriptions are handled by Apple or Google, not by us, so refunds and cancellations go through the App Store or Google Play subscription settings on your phone. We cannot see your card details and cannot issue refunds directly.

Something on this website is wrong

Tell us. Rival figures on the comparison page carry a checked date and are corrected with a new one.